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FAQ

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For more information on our return policy, please refer to our Cancel, Returns, and Exchanges page on our website.

Product

TiN5 solutions are for external and topical use only. To apply, follow the instructions on the packaging.

The ritual of skincare is a nuanced art, distinguished by the differing needs of morning and evening routines.
In the morning, a complete skincare ritual is necessary to awaken and nourish the skin for the day ahead. Here is a step-by-step guide:

Cleansing: Begin by gently washing the face to remove any dirt and impurities that may have accumulated on the skin overnight. Use a mild, non-abrasive cleanser to avoid stripping the skin of its natural oils. This simple act of self-care can help you feel refreshed and invigorated, setting a positive tone for the day.

Toning: After cleansing, rebalance and gently exfoliate by applying toner. This helps to remove dead skin cells, regulate sebum production, and minimise pores, preparing the skin for the next step.

Eye Treatment: Apply eye serum to nourish and protect the delicate skin around your eyes. The particles in eye serum are smaller and can easily penetrate the skin to nourish and hydrate the area.

Face Treatment: Apply a serum that targets specific skin concerns, such as redness, dryness, or fine lines. These treatments penetrate deep into the skin to improve its overall health and appearance.

Moisturising: Follow up with a moisturiser to nourish and protect the skin from environmental aggressors. Begin by applying eye cream and then move onto the rest of the face.

Sun Protection: Finally, apply sunscreen to protect the skin from harmful UV rays and HEV lights. This is essential to prevent premature ageing and maintain healthy, glowing skin.As the day draws to a close, it’s important to restore and replenish your skin from the environmental aggressors you may have encountered with a complete evening skincare ritual. Here’s a step-by-step guide to help you get started:

Makeup Remover: Gently remove all traces of makeup to ensure a thorough clean.

Cleansing: Start with a mild, non-abrasive cleanser to wash away any dirt, impurities, or makeup residue that has accumulated throughout the day. This will help avoid stripping the skin of its natural oils.

Masking: Give your skin a vital boost of hydration and nourishment by applying a mask. This will help to reset your skin, maintaining a smooth, supple, and healthy complexion.

Toning: After cleansing, rebalance and gently exfoliate by applying toner. This helps to remove dead skin cells, regulate sebum production, and minimise pores, preparing the skin for the next step.

Eye Treatment: Apply eye serum to nourish and protect the delicate skin around your eyes. The particles in eye serum are smaller and can easily penetrate the skin to nourish and hydrate the area.

Face Treatment: Apply a serum that targets specific skin concerns, such as redness, dryness, or fine lines. These treatments penetrate deep into the skin to improve its overall health and appearance.

Moisturising: Follow up with a moisturiser to nourish and protect the skin from environmental aggressors. Begin by applying eye cream and then move onto the rest of the face.

TiN5 solutions are formulated to cater to all skin types, including normal, sensitive, oily, dry, and combination skin.

We take animal welfare seriously and are committed to producing products that are not tested on animals. Thus, TiN5 solutions do not undergo animal testing.

The frequency of use depends on your skin type and the specific solution you are using. For best results, we recommend following the instructions on each solution.

To achieve the best results, we recommend following the instructions on each solution. Typically, it is advisable to begin with a clean face and apply the solutions step by step as instructed.
The shelf life of TiN5 solutions varies depending on the particular solution. Typically, our solutions have a shelf life of 120-180 days from the date of manufacture.
Yes, TiN5 solutions are suitable for individuals with sensitive skin, irritated skin, and even rosacea. Our solutions are formulated without “The Dirty Ten,” ingredients that are known to cause irritation. However, we recommend patch testing for those with extremely sensitive skin or prone to allergic reactions before using any new solutions.
Yes, TiN5 solutions are suitable for acne-prone skin. Our solutions are formulated with gentle ingredients that do not clog pores or cause breakouts.
Most TiN5 solutions are safe to use during pregnancy. However, we recommend consulting with your doctor before using any new skincare solutions.

Membership Q&As

At TiN5, we deeply value our customers’ loyalty and to show our appreciation, we have designed the TiN5 Loyalty Program. Every time you shop on our eShop and spend five dollars, we will award you one point. Once you accumulate five points, you can redeem them directly as one Hong Kong dollar on your next purchase. We believe that this program is our way of saying thank you to our loyal customers, and we look forward to continuing to serve you with exceptional solutions.